Financial Services sector study 2008
We have recently completed a comprehensive study which focused on the customer management issues and challenges facing financial services companies today and in the near future. This involved asking 150 of the country’s leading financial service businesses to provide further insight into their customer strategies with a specific focus on the customer lifecycle including acquisition, customer servicing, growth and retention. The research has been completed and the results are now available. To request sight of the findings or to register your interest in receiving the forthcoming White Paper please contact Gavin Rodgers at gavin.rodgers@2touch.co.uk

We are committed to providing you with quantitative and qualitative insights through the research projects we conduct on a regular basis. If you have specific areas of interest which you would like us to investigate further and help us to shape the question areas for upcoming projects, please contact Liz Churchman at liz.churchman@emmettandsmith.com