News and Press

February 2011 - Charities Management Magazine

STUART GRAY, managing director of 2Touch, explains how charities should select and then
work with outsourced contact centres to optimise the relationship.

There are many great advantages to outsourcing donor management to a multichannel contact and fulfilment specialist. However, there are rules of engagement for charities looking to outsource key parts of their operation, such as inbound telephone donation processing, customer servicing, literature and mail order fulfilment.

Download the article here or alternatively visit www.charitiesmanagement.com