June 2011

Sweet Dreams for Duvet and Pillow Warehouse

Sunderland-based contact centre and fulfilment specialist 2Touch is celebrating after securing a five-year contract with fast-growing e-commerce retailer Duvet and Pillow Warehouse (DAPW).
2Touch will be providing marketing and product fulfilment services to assist DAPW with its ambitious programme.

Established in 2006, DAPW is committed to producing the finest duvets and pillows, at the lowest prices available in the UK. Boasting a range of over 500 products, DAPW has experienced annual growth in excess of 40%, this year reaching the point where it was necessary to find a new fulfilment partner that could offer the facilities, systems and experience to help take it to the next level.
Stuart Gray, managing director of 2Touch, said: “We are delighted to be working with Duvet and Pillow Warehouse.  We see e-commerce as a key driver in the growth of our business and the commitment and ambition of the DAPW team is aligned perfectly with our own. We’re looking forward to working closely with DAPW and helping it realise its goal of becoming the biggest and best retailer of duvets and pillows in the UK.” 

 Charles Hunt, co-founder and managing director of DAPW, said:  “Over the past 12 months it became clear we needed a new fulfilment partner to work with us to build on the successes already achieved, develop new sales channels and services, and provide the expertise and infrastructure to support our ambitious growth targets. After looking very carefully at the market 2Touch stood out from the crowd - its superb facilities are backed up by a management team that understands the ecommerce market and is willing to invest in new and exciting businesses like our own.

“In the end, the decision was easy. 2Touch was the only company that could offer everything we needed under one roof, and was able to put in place a structure that supported our business. That’s why we signed up for a long-term partnership and we’re confident 2Touch will deliver a top-class service and help us build brand loyalty in a very competitive market.”