At 2Touch we have the capability to allow you to communicate with your customers via whatever channel you prefer. We are experts in multi-channel interaction technology and regularly utilise telephone, white mail, e-mail and SMS/MMS in order to provide a holistic communication platform for our Clients to utilise.
This provides our Clients with many benefits. Firstly, they are able to change their preferred communication channel without having to change supplier. Secondly, they can target specific groups within their target audience through the most effective method of communication. Finally, our Clients can respond quickly to changes in the market place whereby they are required to undertake blanket communication with their customer base.
Furthermore, by responding to their customers’ communication preferences, Clients are demonstrating both respect for, and appreciation of, their custom which makes for stronger relationships and creates opportunities for businesses to both cross sell and up sell.
We provide inbound and outbound telephony services within our 500 seat contact centre which can be utilised throughout the customer lifecycle.
Our highly skilled team fulfil up to 100,000 items per day and can carry out 100% quality checks where required, ensuring that Clients’ items are delivered on time and in perfect condition.
We are experts in multi-channel interaction which means we can handle all of our Clients’ data capture requirements, regardless of the communication channel.
2Touch’s focus and dedication to storing Clients’ stock in conditions which exceed Client’s expectations is evidence of its commitment towards always providing the best possible service.