Everyone at 2Touch appreciates the value of every interaction you have with your customer. It provides you with a unique opportunity to engage with your customer and understand them better. By doing this, you will enhance brand loyalty and ensure the customer has a positive experience, first time, every time.
Our 500 seat contact centre is equipped to provide both inbound and outbound telephony services which can be utilised throughout the customer lifecycle including customer acquisition, customer service, customer growth and customer retention.
Because we recognise communication preferences evolve and change throughout the customer lifecycle, we have become experts in multi-channel customer interaction. This means that our contact centre capabilities also include email, white mail, fax, SMS and MMS, which all ensure that we can readily respond to customers’ demands, whilst delivering improved business performance. By responding to customers’ communication preferences, we are demonstrating both respect for, and appreciation of, their custom which makes for stronger relationships and creates opportunities for businesses to both cross sell and up sell.
2Touch has a secure contact centre environment for its Financial Services Clients whereby only authorised personnel can enter. This guarantees that sensitive, customer information is treated with the upmost respect and is well protected. Additionally, we have the capability to process payments through our Mail Brain platform which is a PCI compliant payment system.
Our agility and operational adaptability provides our Clients with the assurance that if their campaign requirements change, we can accommodate such changes quickly and efficiently.