One of the most important aspects of maintaining a positive relationship with your customers is the ability to capture the information they provide.
This information can be obtained through various different, traditional channels including white mail, mail order, paper survey and coupon responses, as well as more modern channels such as e-mail and IVR.
At 2Touch we have the ability to handle our Clients’ data capture requirements irrespective of the communication channel through which the data is presented. We utilise a number of different technology platforms including our in-house data capture systems which not only allows us to capture customer information, but also provides us with the capability to process payments via a PCI DSS V1.1 compliant system.
Additionally, in order for Clients to view the captured data in real-time, we have the ability to link our technologies to our Clients’ internal systems. We also utilise an OCR system as well as a voice to text, text to voice IVR, both of which provide efficiency and cost benefits to our Clients.
Our dedicated data capture team operates at an average of 15000 key depressions an hour which equates to over 4 every second. Our 24/7 facility provides accuracy rates exceeding 99.75%.
No matter what the nature of the campaign is, we can capture, manage and process the necessary data, providing Clients with an effective solution which meets their business needs.