Many businesses are becoming increasingly fixated on the latest communication trend rather than viewing the bigger communication picture. This means that organisations can often neglect more conventional methods of communication such as white mail which is resulting in tried, tested and indeed trusted channels being made redundant before their time. This focus on technology also results in little thought being given to what their customers actually want.
2Touch recognises that fulfilment services continue to play an integral role in establishing and maintaining your customer relationships. With over 40 years experience and a 24/7 operation, our highly skilled team fulfil up to 100,000 items per day and can carry out 100% quality checks. We treat your products as if they were our own which is why high value goods are fulfilled in a secure environment.
We can deliver Pan-European fulfilment services for our Clients operating in both a B2B and B2C industry whilst negotiating preferred rates with a variety of couriers which helps to keep the costs down. Having the capacity to print on behalf of our Clients also provides cost saving benefits.
We are able to pre-sort our mail which means that it can be sent directly to the sorting office. This provides us with the opportunity to receive discounts which we pass on to the Client to ensure your fulfilment services are cost effective. By partnering with our Clients, we are also able to maximise the efficiency of their fulfilment services whilst maintaining a low carbon footprint.
Furthermore, because we have the contact centre capability to obtain customers’ orders through the various multi-channel interactions we service (telephone, email, white mail, fax, SMS and MMS), we are able to oversee a customer order right through from the initial request to when it is posted, all under one roof.
With a mixture of hand and machine enclosing, our specialised team recognise that there will be a variety of work which machines cannot finish. Working at 2Touch for many years has given the team the skills to guarantee precision, speed and accuracy.