Solutions

As it becomes easier to communicate and easier for all of us to broadcast a message, it also becomes harder for businesses to keep track of what’s being said and who’s saying it.You need to be sure that your outsourced contact centre and fulfilment partner has the technology and systems in place to monitor and respond to all types of communication, the scale and flexibility to handle fluctuating volumes, and the passion, experience and commitment to exceed expectations. You need to be sure that your partner will deliver enhanced services and an ever improving customer experience – whilst all the time managing a cost-effective operation.

At 2Touch we strive to maintain a warm and co-operative environment which is open, supportive, fun and rewarding. Each employee is encouraged to make a difference and many build long and successful careers helping to ensure our clients and their customers get the very best levels of service.

Every employee of 2Touch is aware that our clients trust us with their brands and that we have an obligation to ensure the relationship between our clients and their customer base is strengthened at every opportunity and through every interaction.

Contact Centre

We provide inbound and outbound telephony services within our 850 seat contact centre which can be utilised throughout the customer lifecycle.

Warehousing and Fulfilment

We have been in the fulfilment business for over 40-years - from our 100,000 sq. ft. operation, we are able to store over 11,000 pallets and our highly skilled team despatches up to 100,000 items per day.

Back Office Processing

We are experts in multichannel interaction which means we can handle any type of data capture requirement, regardless of the communication method.