Back Office Processing
One of the most important aspects of maintaining a positive relationship with your customers is the ability to capture the information they provide and even in today’s multichannel world, many consumers still appreciate the value of the postal channel.
This information can be obtained through various different, traditional channels including white mail, mail order, paper survey and coupon responses, as well as more modern channels such as email and IVR.
At 2Touch we have the ability to handle our clients’ data capture requirements irrespective of the communication channel. We are able to capture details all measure of responses including:
- Mail Order
- Applications Forms
- Questionnaires
- Surveys
- Charity Donation Cards
- White Mail
- SMS
- Goneaways
- IVR
We are able to offer scanning and financial processing services such as ‘thanking and banking’ with high security and a full audit trail which gives our clients the piece of mind that their customers are safe in our hands.