Contact Centre - Call Centre Services
As the communication channels through which consumers can interact with brands continue to emerge, it is becoming increasingly difficult for businesses to keep track of what is being said and by whom. At 2Touch we have the technological and human resources required to monitor and respond to each interaction wherever it occurs and we’ve been helping businesses and their consumers communicate for over 20 years.
Our 850 seat contact centre is equipped to provide both inbound and outbound telephony services which can be utilised throughout the customer lifecycle including customer acquisition, customer service, customer growth and customer retention.
We have become experts in multichannel customer interaction. This means that our contact centre capabilities also include web-chat, email, white mail, fax, SMS and MMS, which all ensure that we can readily respond to customers’ demands, whilst delivering improved business performance. By responding to customers’ communication preferences, we are demonstrating respect for, and appreciation of, their custom which makes for stronger relationships and creates opportunities for businesses to both cross-sell and up-sell.
We pride ourselves on our ability to provide a flexible service to our clients, allowing them to concentrate on growing their business whilst our teams provide their customers with the excellent service that they demand.
“From the outset of our relationship, 2Touch has demonstrated the necessary agility in order to support our business challenges and objectives. We consider 2Touch not just as a partner but as an extension of our business as its management and contact centre team have the ability to understand and deliver converged services to our customers successfully” – BT