Warehousing & Fulfilment Services
Many businesses are becoming increasingly fixated on the latest communication trend rather than viewing the bigger communication picture. This means that organisations can often neglect more conventional methods of communication such as white mail which is resulting in tried, tested and indeed trusted channels being made redundant before their time. This focus on technology also results in little thought being given to what their customers actually want.
We recognise that fulfilment services continue to play an integral role in establishing and maintaining your customer relationships. We are one of the few outsourcers that are able to offer large-scale contact centre and fulfilment and warehousing solutions under one-roof without the need to source multiple suppliers.
Our facilities boast 100,000 sq.ft of warehousing and fulfilment space with capacity to store 11,000 pallets and any one time, from leaflets to mattresses we are able to offer flexible, bespoke and fully integrated solutions.
We are growing fast in the ecommerce space with the experience and agility to offer scalable solutions for businesses from start-ups to established retailers, taking on all of the operational management in order to allow our clients to focus on their business.
The most important aspect of warehousing is how the stock is handled and at 2Touch we treat our clients’ stock as if it was our own. We have a constant housekeeping programme which ensures the entire warehouse is kept as clean and as dust free as possible. We also undertake a perpetual stock audit process checking both stock levels and quality. To ensure peace of mind we have on-site 24/7 security and CCTV and secure cage areas for high value goods.
“Thanks to 2Touch’s world class IT expertise, the front-end of our website is completely integrated with the back-end fulfilment processes so that orders can be processed quickly, this enables us to compete with top online retailers.” – Charles Hunt, MD Duvet and Pillow Warehouse